Pricing and Billing

Do I have to pay sales tax?

You have to pay sales tax if you are located in the states of Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, or Wisconsin. If you have sales tax exemptions, please contact us at 1-708-597-4222 to place your order.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

  • Still Need Help?

    If you have any questions regarding the repair process you can contact
    your Pidion/Bluebird representative or call the Factory Repair Center at

    Contact Us
  • Repair & Managed Warehouse Services

    Midrange Repair and Parts offers depot repair services from component level repairs of individual system boards, to full machine repair and refurbishment. With 24,000+ square feet of warehouse space, MRP can repair, store and ship your inventory to service techs all over the world.

    Learn More about MRP