Repair Services


MRP offers Repair Services ranging from printer repair down to the component level, as well as phone, tablet and PDA repair.

  • How it Works

    Send us your nonfunctional parts, handheld devices, or circuit boards and we will audit the equipment to provide a quote for repair. MRP's technicians have experience repairing many brands of printers, PDAs, phones, and mobile data terminals. There is often a flat fee for board level repairs, and with a 3-5 business day turnaround for many repairs. There is no diagnostic fee for items you have repaired.

    If you have any questions regarding our Repair Services or our Managed Inventory offerings, please feel free to call 1-708-597-4222 or fill out our contact form. Our staff will be happy to answer all your questions.

    Contact Us

Depot Repair

  • We offer depot repair services for your printer repair needs. Whether your printer is thermal, serial matrix, line matrix, laser or inkjet we can make it like new again. When you send your printer we’ll evaluate any problems it may have. We’ll identify the problem you sent it in for as well as checking for wear items that may cause problems in the future. Upon evaluation your Sales Rep will contact you with a quote which will include parts and labor for your approval.
  • Our depot repair process includes replacing parts, re-calibration of all sensors, cleaning inside and out, and if requested we can repaint the printer in our fully equipped paint bay. Your printer will be returned to you using foam-in-place double wall packaging ensuring it arrives undamaged.

Board Level Repair

  • Our engineers have 30 year’s experience in component level board repair and sub-assemblies. Board level repair is billed at a flat rate which your Sales Rep can provide to you. When we receive your circuit boards they’ll be evaluated and repaired. We will upgrade your board to the latest level of software during the repair process. Repaired boards are tested for 24 hours to ensure the quality of the repair. We return all board repairs in anti-static packaging.

Onsite Service

  • Onsite service can be performed as time and materials or through a service contract. We have nationwide coverage for onsite repair of printers and systems. Our network of field service engineers will diagnose your printer or system to provide you with the best service and upgrades in the most efficient way possible.

Technical Support

  • We have a robust technical library going back 25 years including manuals for virtually every device we’ve ever worked on. We can provide technical support pre-sales to assist with diagnosing the problem so you can be confidant you’re ordering the correct part. We also provide post-sale technical support to assist with installation and calibration of your device.

Manufacturers Supported

  • Manufacturers supported by MRP include: Printronix, IBM, Dell, HP, Printek, Tally, Genicom, Sato, Zebra, Lexmark, Pidion/Bluebird and others. We have been the largest Printronix Authorized Spares Reseller in the world since 1997. Our factory trained engineers support all products that we sell.