REPAIR SERVICES
REPAIR SERVICES How it Works
Send us your nonfunctional parts, handheld devices, or circuit boards and we will audit the equipment to provide a quote for repair. MRP’s technicians have experience repairing many brands of printers, PDAs, phones, and mobile data terminals. For repairs, we can provide a time and material quote or a flat-rate repair price with a 3-5 business day turnaround for many repairs.
Depot Repair
We offer depot repair services for your printer repair needs. Whether your printer is thermal, serial matrix, line matrix, laser, or inkjet we can make it like new again. When you send your printer we’ll evaluate any problems it may have. We’ll evaluate your equipment for faults and defects and your Sales Representative will contact you with a repair quote for your approval.
Our depot repair process includes replacing parts, re-calibration of all sensors, and cleaning inside and out. Upon request, we also have the ability to repaint the printer in our fully equipped paint bay. Ensuring it arrives undamaged, your printer will be returned to you using foam-in-place double wall packaging.
Board Level Repair
Our engineers have 40 year’s experience in component level board repair and sub-assemblies. Board level repair is billed at a flat rate which your Sales Rep can provide to you. When we receive your circuit boards, they’ll be evaluated and repaired. We will upgrade your board to the latest level of software during the repair process. Repaired boards are tested for 24 hours to ensure the quality of the repair. We return all board repairs in anti-static packaging.
Onsite Service
Onsite service can be performed as time and materials or through a service contract. We have nationwide coverage for onsite repair of printers and systems. Our network of field service engineers will diagnose your printer or system to provide you with the best service and upgrades in the most efficient way possible.
Technical Support
We can provide technical support pre-sales to assist with diagnosing the problem so you can be confident you’re ordering the correct part. We also provide post-sale technical support to assist with installation and calibration of your device.